When sending a message using the Agent Messaging feature, only the top 114 Groups or Agents appear in the selectable list in alphabetical order. Any other users or groups cannot be selected unless the message is sent to Everyone. Only enabled user accounts will be displayed in the list.
Bug #8866
Article ID: 760, Created: March 22, 2016 at 2:01 PM, Modified: March 22, 2016 at 2:01 PM