CallScripter TAPI Overview

TAPI is a communication protocol that allows CallScripter to communicate via an agent PC to a phone Switch.

There are 2 main steps to deploying and configuring this on an agents pc:
  1. Configure the Windows TAPI interface, this talks from the agent pc to the phone switch
  1. Deploy the CallScripter TAPI integration, this allows communication from the CallScripter website to the agent pc: 

If issues are experienced with the TAPI integration then support diagnosis tools are detailed in this article for testing the functionality with both a CallScripter provided test page and an independent free test tool