Domain has been changed and now CTI is broken
Check tbl_cti_link, CTI integration uses machine name to link the PC or User to their telephone number. The machine name might contain the domain too e.g. it was 'machinexyz.olddomain.com' but should now be 'machinexyz.newdomain.com'.
So the machine names don't match and CTI is broken.
Article ID: 387, Created: April 13, 2011 at 2:42 PM, Modified: June 15, 2016 at 11:41 AM