Welcome to the Awaken Portal 
The following resources are available on this portal:
 
  • The Awaken Scripting & CallScripter 4.5 Knowledge Base
  • The Awaken Scripting and CallScripter 4.5 User Guides, plus specific telephony integration User Guides
  • Support tickets can be raised by emailing: support@awaken.io
  • The Awaken Self Learning Training Systems for Scripting and CallScripter 4.5 (see Self Learning tab for account requirements)
Customers and partners with an active support or re-seller contract may contact the helpdesk via the following methods: 
 
  • Submit helpdesk inquiries via email: support@awaken.io
  • Call from within the UK:     0844 544 8882
  • Call from the US:              001 646 217 3079
  • Call from the World:          +44 (0)1473 673994
These channels are monitored during UK office hours.
 
The Helpdesk is closed on the following UK bank holidays:‚Äč
  • Friday 15th April 2022
  • Monday 18th April 2022
  • Monday 2nd May 2022
  • Thursday 2nd June 2022
  • Friday 3rd June 2022
  • Monday 29th August 2022
  • Monday 26th December 2022
  • Tuesday 27th December 2022
  • Monday 2nd January 2023
  • Friday 7th April 2023
  • Monday 10th April 2023
  • Monday 1st May 2023
  • Monday 29th May 2023
  • Monday 28th August 2023
  • Monday 25th December 2023
  • Tuesday 26th December 2023
For full details on the support hours, levels of support and conditions see Callscripter Helpdesk Service Level Definitions
 
 
 
Note:  If you have purchased an Awaken / CallScripter product through a third party vendor, your vendor is responsible for first line support and must escalate any product issues to the Awaken team on your behalf

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